01
Order updates
Confirmations and delivery notices where customers actually look.
The official WhatsApp Business API, without the headaches
Official WhatsApp Business API access for the app Nigerians open most. We guide verification, template approvals and compliance steps, so you can focus on the conversations.
WhatsApp setup
Template approval
order_update_v2
Hello {{1}}, your order {{2}} is out for delivery.
UtilitySubmitted sample
Template approval is controlled by Meta. Sendozi helps with the setup and status tracking without promising approval outcomes.
Product capabilities
What this channel handles
01
Official access, not a workaround
Sendozi provisions you on the official WhatsApp Business API. No unofficial gateways, no risk of your number being banned mid-campaign.
02
Verification, guided
We take you through Meta Business verification step by step and explain which documents Nigerian businesses usually need.
03
Template management
Draft message templates in the dashboard, submit them for approval and track their status without leaving Sendozi.
04
Two-way conversations
Replies land in a shared team inbox or stream to your own system by webhook. Customers ask, you answer, all on the record.
05
Rich media
Send images, PDFs, locations and buttons. A receipt as a PDF or a delivery map says more than text alone.
06
Opt-in tooling
Collect and record customer opt-ins, because WhatsApp messaging without consent gets numbers blocked and trust broken.
Use cases
Where WhatsApp fits
Each use case maps to a concrete workflow, report or next channel.
02
Customer support
A two-way channel with history, handled by your team from one inbox.
03
Approved promotions
Marketing templates to opted-in customers, within WhatsApp's rules.
04
Documents and receipts
Invoices, tickets and statements as files, not screenshots.
Pricing note
WhatsApp transactions start from ₦20.00 per transaction See WhatsApp pricing.
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Preview cost
Send or schedule
Review delivery events